Privacy Policy

The object of this privacy policy is to protect and maintain the privacy, accuracy and security of your personal information in accordance with the Privacy Act 1998 (Cth) (the Act).

Our Nanny Pty Ltd (Our Nanny) provides assistance to parents and those seeking employment as carers of children (Clients).

As part of this service, Our Nanny is the recipient of its Client’s personal information and may be obliged to pass this information to certain agencies including health care professionals, family members or any member of the emergency services. As such Our Nanny must observe certain provisions within the Act.


Our Nanny will not collect personal information unless it is necessary for one or more of our functions or activities. The information will be collected lawfully and fairly, and not in an unreasonably intrusive way.

When we collect information we will take reasonable steps to ensure Clients are made aware of that collection, how to contact us to access the information, how and why we collected the information, and what we will do with it, unless specific exemptions apply.

Sensitive information will only be collected with your consent, unless specific exemptions apply.

Use and Disclosure

Our Nanny do not generally use or disclose personal information about individuals other than for the purpose disclosed at the time of collection. If another use is proposed, we will seek further consent, unless that other purpose is related to the original purpose of collection.

Data Quality

We take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. When the information is no longer needed, we take reasonable steps to destroy or permanently de-identify personal information.

Data Security

We use industry standard security and encryption to protect the personal information we hold from misuse and loss, and from unauthorised access, modification or disclosure.

Access and Correction

You can request access to your personal information that we keep on record. If you believe that any information is incorrect or out of date, you may, of course, ask us to correct it.

There is no fee for requesting access to your information, however, Our Nanny may charge you the reasonable cost of processing your request.

If you would like to gain access to and correct the personal information we hold about you, please contact us by writing to the address below:

Privacy Officer

Our Nanny
PO Box 2003
New Farm Qld 4005

If you are not satisfied with the response received, you may contact the Federal Privacy Commissioner by:

Telephoning 1300 363 992 or writing to the Director of Complaints, Office of the Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 1042.

Sources of Credit and Other Information

Our Nanny may collect personal information directly from our subscribers, suppliers or from public sources. These organisations may supply your name, address (current and previous), date of birth, gender, drivers licence number, employer, occupation and the type of account applied for.

The public sources of information include Court records, together with other publications and databases that are publicly available.

Information on Your File

The information on a Client’s file may include some or all of the following:

  • Name
  • Last reported and previous addresses
  • Date of birth
  • Gender
  • Employer
  • The name of the child
  • Payment default records
  • Court judgments
  • Bankruptcy listings
  • Medical History

Information Not On Your File

Our Nanny does not hold or report any non-business related personal details about individuals, including:

  • Political, social, religious or ethical opinions, beliefs or affiliations
  • Criminal records
  • Colour, race, ethnic or national origins
  • Sexual orientation or sexual life.

Storage of Information

Sophisticated electronic security systems are employed to ensure that access to information is restricted to authorised users only. Any authorised use that accesses or views personal information is recorded electronically as doing so.

Your Privacy Rights

As an Australian citizen or resident, you have certain rights with regard to the personal information held about you. More specifically, you have the right to:

  • Access your own personal record
  • Request incorrect information be amended or a statement detailing the request made to be added to your personal information
  • Expect the information to be safely stored, and use by or disclosed to authorised users
  • Expect the data to be accurate and consistent in accordance with sound practices of record keeping and information systems management

Accessing Your Personal Information

If you would like to request a copy of your personal information, Our Nanny will provide you with the details as soon as possible.

Please note that you may only request a copy of your own personal information.

Privacy Act

The Privacy Act was passed by Federal Parliament in 1988. The Act gave effect to Australia’s agreement to implement Guidelines adopted in 1980 by the Organisation for Economic Cooperation and Development (OECD) for the Protection of Privacy and Transborder Flows of Personal Data, as well as to its obligations under Article 17 of the International Covenant on Civil and Political Rights.

This Privacy Policy is published on our website in order to meet out obligations under National Privacy Principle 5.1 which requires us to set out our policies on the management of personal information in a clearly expressed document which is available to anyone who asks for it.

Without limiting the generality of the above statement, a Client’s use of our Services and our website constitutes an acknowledgement that our Clients have been made aware of our privacy policy.

This policy does not create or confer upon any individual any rights, or impose upon Our Nanny any rights or obligations outside of, or in addition to, those rights or obligations imposed by the Privacy Act 1988 (Cth) or related legislation (‘the legislation’).

Should there be, in a specific case, any inconsistency between this policy and the Act, then this policy shall be interpreted, in respect of that case, to give effect to, and comply with the legislation.

This policy includes examples but is not intended to be restricted in its application to such examples, therefore where the word ‘including’ is used, it shall mean ‘including without limitation’.

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